EXPERIENCE:
Staff Software Engineer, Platform
Atelio (by FIS) (via acq. of Bond Financial Technologies), USA (Remote)
06/2021 - 02/2025
Responsibilities:
- Responsible for the operation and maintenance of our cloud infrastructure, reliability, observability, and monitoring
- Oversaw and managed (player/coach methodology) the ongoing maintenance of Kubernetes, terraform, and cloud resources
- Owned organization-wide incident response plans and procedures. Primarily escalation point for all P1/P0 incidents
- Provide mentorship and guidance to junior and mid-level engineers for effective management of projects with appropriate prioritization and communication
- Conduct research and comparative analysis of potential software vendors, and making build vs buy decisions
- Manage relationships and contracts with external software vendors (AWS, Fastly, Datadog, VGS, StrongDM, Vanta)
- Represented the Engineering organization at organization-wide leadership meetings during the post-acqusition period
- Cross-functional collaboration with product teams to deprecate redundent systems and duplicated functionality to reduce operational complexity.
- Reconciled existing infrastructure and tooling into appropriate Terraform projects
- Assisted and Supplemented Product Engineering with new feature development based on priorities and required timelines
Key Accomplishments:
- Architected and oversaw the consolidation of disjoint application microservices into a modern and best-practice application, reducing data workflow failures by ~95%
- Grew Platform organization to 4 full time engineers + 2 additional sub-teams (IT Management and Techincal Escalation Engineering)
- Spearheaded cross-functional initiatives with Product Engineering, Operations, and Leadership to bootstrap new organizations for IT Management and Technical Escalation Engineering responsibilities
- Coordinated and managed the hiring process of 12 Senior+ Engineers to various product-engineer teams between February and April 2025
- Coordinated with internal and external security contacts on acquisition, management, and maintainance of SOC2 Type 2 certification
- Architected project plan, and provided ongoing implementation guidance on, an updated secure data encryption and storage across all application and data storage systems
- Introduced and educated the engineering team on the use of Datadog for observability and monitoring
- Coordinated with stakeholders across multiple organizations in the effort to transition all employees and systems to FIS-managed hardware and requirements
- Delivered technical overview presentations and Q&A sessions during due diligence of acqusition process
Senior Software Engineer - Site Reliability Engineering
Fullstory, Austin, TX, USA (Remote)
02/2019 - 06/2021
Responsibilities:
- Responsible for the maintainance and functionality of internally-build depployment orchestration system
- Managed production and pre-production Kubernetes environments
- Managed day-to-day operational issues and scaling of our internal Prometheus-based monitoring systems
Key Accomplishments:
- Migrated node scheduling from job-based to attribute-based model, improving the utilization of compute resources and reducing scheduling delays
- Evangelized the introduction of a Service Mesh across the engineering organization
Senior Software Engineer - Site Reliability Engineering
Yonder (formally New Knowledge), Austin, Texas, USA
02/2019 - 02-2020
Responsibilities:
- Owned the prioritization and execution of all Devops, Infrastructure, and Site Reliability requirements
- Maintained multiple Kubernetes clusters for both production and staging workloads
- Worked with individual Product Engineering leads to reduce operational complexity and streamline our engineering process
- Actively worked to reduce existing overengineered solutions and improve engineering productivity
Key Accomplishments:
- Executed a Cloud Migration strategy to migrate all live stateless and stateful workloads from Azure to AWS without downtime
- Worked with product engineering to standardize and restructure web scraping infrastructure to improve engineering velocity and reduce operational overhead by ~95%
Senior Software Engineer - Infrastructure
Pixlee, Austin, Texas, USA
11/2018 - 02/2019
Responsibilities:
- Updated the development workflow of core applications to include modern and professional software engineering practices
- Designed and developed reproducable and automated developer environments based in a Kubernetes environment
- Identified and communicated fundamental issues in the existing configuration management, and developed a safe migration plan to correct the issues
- Identified and communicated issues in the current production infrastructure which negatively impact system cost, reliabilty, and operational insight
- Delivered a safe, long term plan to migrate to Kubernetes in order to reduce the infrastructure bloat, consolidate services, improve reliability, and ease operational burden
Staff Software Engineer
Cratejoy, Austin, Texas, USA
01/2018 - 10/2018
Responsibilities:
- Managed our production Kubernetes infrastructure, staging environments, and CI/CD pipelines
- Interfaced with individual product teams in order to plan for upcoming deployment, monitoring, and tooling needs
- Migrated our central application deployments to team-specific automated deployments
- Developed internal services to aid in the ease of development of user facing products
Key Accomplishments:
- Architected and managed the development of the Cratejoy Custom Domain SSL feature (with Lets Encrypt)
Senior Software Engineer
Cratejoy, Austin, Texas, USA
02/2015 - 01/2018
Responsibilities:
- Formed and led our Site Reliability Engineering team in order to prioritize stability, reliability, performance, and ease of development
- Identify, investigate, and resolve platform-wide performance and reliability issues
- Developed and released a reliable internal Traffic Analysis system (with full grainularity), used throughout the company to make business critical decisions
- Developed and maintained features for the Merchant Tools section of the Cratejoy Platform
Key Accomplishments:
- Developed internal support for, and implemented, an Engineering On-Call rotation and emergency response playbook
- Led a migration of our internal infrastructure from Ansible managed machines to Kubernetes
- Designed, implemented, and rolled out PayPal support for all storefronts, which is used by 1000+ Merchants, and accounts for ~15% of platform purchase volume
- Received multiple internal awards, including company wide 'Impact of the Quarter' (Q4 2016) and 'Engineering Values' (Q1 2017)
Keywords
This section exists for ATSs. If you are a human, you can ignore this section.
Kubernetes ·
CNCF ·
Cloud Architecture ·
EKS ·
AWS ·
GCP ·
Terraform ·
Terraform Cloud ·
IaC ·
genAI ·
Generative AI ·
Cloudflare ·
Fastly ·
CDN ·
API Gateway ·
OpenAI ·
Anthropic ·
Mistral ·
Ollama ·
Git ·
Github ·
CI/CD ·
Github Actions ·
GHA ·
CircleCI ·
Buildkite ·
ArgoCD ·
Python ·
Flask ·
Django ·
FastAPI ·
Docker ·
containerd ·
Container Runtimes ·
gRPC ·
protobuf ·
SQL ·
PostgreSQL ·
pgSQL ·
RDS ·
Clickhouse ·
monitoring ·
observability ·
SLO ·
SLA ·
Datadog ·
Sentry ·
Prometheus ·
Grafana ·
Loki ·
OpenTelemetry ·
Hashicorp Vault ·
AWS KMS ·
AWS SSM ·
service mesh ·
istio ·
linkerd ·
tokenization ·
VGS ·
Skyflow ·
encryption ·
security ·
SOC2 ·
PCI ·
MongoDB ·
Apache Kafka ·
Redpanda ·
Event Driven Architecture ·
Node.js ·
Express.js ·
Golang ·
React ·
Vercel ·
Netlify ·
Nginx ·
Envoy ·
Keycloak ·
Auth0 ·
Clerk ·
IAM ·
OAuth ·
OIDC ·